Volunteer programme review

Volunteer programme reviewWhat is a volunteer?

Waitemata DHB has a number of volunteer groups who support patients, their families/whānau and staff in various ways. We have 10 different volunteer groups that work across North Shore and Waitakere hospitals with approximately 360 people in our volunteer pool.


What are we trying to achieve?

Due to the valuable contributions volunteers can make to patient experience, we undertook a review of the current programme to ensure we were maximising the potential of our volunteers and meeting the needs of our community.

What did we find?

From our review we have identified the following opportunities for improvement to make the experience more rewarding for our volunteers:

  • Improve our administrative processes:
    We discovered that there was ad-hoc recruitment, selection, administration, training, management and issue resolution processes across our volunteer groups
  • Greater recognition of volunteers:
    Our volunteers often feel disconnected from other volunteer groups, and recognition of their service is not consistent
  • Provide access to DHB training and general events:
    Our volunteers told us that they would like to have access to training courses and be invited to general events along with our staff
  • Increase diversity and numbers of volunteers:
    We want to attract volunteers from different ages and ethnicities to match the changing population of the Waitemata region

Where to from here?

We have recruited a Volunteer Coordinator to develop an overarching volunteer programme strategy to address the areas for improvement. Once consistent and sustainable administration systems are in place it is envisaged that promotion across the Waitemata DHB community will commence to increase the numbers in our volunteer pool.

If you would like to know more about becoming a volunteer, please contact our Volunteer Coordinator by email Genevieve.Kabuya@waitematadhb.govt.nz or mobile 021544862.