Quality & safety strategy
Our quality aims
Our Promise Statement to our community is ‘Best Care for Everyone’. This is the quality standard for how we work together. As a result of this promise we seek continuous improvement in everything we do. We aim to provide care that is safe, clinically effective, and focused on the individual needs of every patient and their whānau that enters our care. We aim to achieve health outcomes and patient experience that are among the best in the world and to be the leader in New Zealand.
Quality & safety strategy 2013-2016
To provide the very best care for all our patients – to be recognised as an organisation that provides safe, clinically effective care that is focused on the needs of the patient, their family and our community, and achieves quality outcomes that are among the best in the world.
The Quality Strategy for 2013–2016 sets out three quality aims reflecting three key elements of quality: safe care, clinically effective care, and patient and family centred care; and six quality priorities to achieve these aims [view Waitemata DHB Quality Strategy 2013-2016] :
- reduce all avoidable harm
- improve systems and processes
- promote best clinical practice and clinical leadership
- increase quality capability and accountability
- strengthen patient, family and community engagement
- optimise the patient’s experience
Quality governance framework
Quality Governance is defined as:
‘the combination of structures and processes at and below board level to lead on organisation‐wide quality performance including:
- ensuring required standards are achieved
- investigating and taking action on sub‐standard performance
- planning and driving continuous improvement
- identifying, sharing and ensuring delivery of best‐practice
- identifying and managing risks to quality of care’
We recently reviewed the structures and processes we had in place in relation to quality governance and the result of this work is an updated and more detailed quality governance framework .
[View our Quality Governance Framework]